We are excited to serve The Citadel, and we are pleased to provide Flavours Catering to the University community. You may view our opening menus and seasonal specials at TheCitadel.catertrax.com. We have exciting changes in store for The Citadel and your feedback is essential in shaping the success of the department.
Please follow these tips for planning your event at The Citadel:
Booking your Function:
Even if the date or guest count of your event is only tentative, please notify our catering sales office of your event so that we can make preliminary plans to ensure a memorable occasion. Our catering sales specialists are here to assist you with your event planning details, and you may contact them by phone at (843) 953-6951 or through email at CitadelCatering.USA@sodexo.com.
Facility Reservations: Room reservations are made with the building manager of your event location. Please allow three hours before and after your guest arrival and departure to allow sufficient time for catering set up and clean up for full service affairs. Guest tables and chairs, foodservice tables, audio visual equipment and trashcans are requested through the event facility when booking your space. Please ensure that doors are unlocked to avoid delay of setting up your event.
Food and Beverage: Relax, we are here to help! We offer a wide range of catering options to fit every budget. Our catering brochure includes fresh, contemporary menus that represent a starting point; our commitment is to customize, envision and deliver an unforgettable experience for you and your guests.
To allow for proper planning, please contact us as soon as your date is selected. You may speak directly with our catering sales specialists who will meet with you to plan a memorable event!
We encourage you to take advantage of web based catering booking for events that do not require consultation. You will be able to access your catering history and request revisions at your convenience; access online booking at TheCitadel.catertrax.com.
Guest Counts and Menu Changes: Your event is booked with an attendance estimate. Guaranteed guest counts and event changes are provided 3 business days prior to the event. If no guaranteed attendance is provided, your estimate serves as your guarantee. At the conclusion of your event, you will be billed for the guarantee number, or the actual guest attendance, whichever is greater.
Delivery: Standard deliveries and pick ups are made at your convenience. Please allow 30 minutes before and after your guest arrival and departure for delivery and pick up. Please arrange for building and room availability prior to your event. There is no delivery fee for events held on The Citadel Charleston campus. An administrative fee may be applied for events less than $50. A delivery fee may apply for events held at off campus locations; a quote is provided upon your request.
Payment: An approved Citadel account number or other approved payment is required to confirm delivery of your event; events are billed weekly net 30 days. Other accepted forms of payment are Visa, MasterCard, American Express, Discover, cash, and checks. Full payment is due one week prior to your event date for clients using payments other than Citadel account numbers. A credit card is required to process adjustments at the close of your event. Sales tax will be applied for all non exempt groups. A tax exempt certificate must be supplied to the catering office one week prior to your event date.
Event Amenities: We can be of assistance in many areas of service to enhance your event including floral arrangements, balloons, gift baskets, ice carvings,and entertainment. We offer a wide variety of specialty linens, tables, chairs and décor options.
China: Eco-friendly serviceware is provided as standard for all of our events. Plated meals are served using Citadel china; a 20% administrative fee applies for events requiring china and servers.
Linen: Our signature service includes complimentary linens for all food service tables. Complimentary standard table linens accompany all plated breakfasts, lunches and dinners. Standard linens for guest tables can be rented for $6 each when accompanying a catered meal package. Linens rent for $5 each for non-food events. We are happy to accommodate your décor theme; please discuss linen colors when booking your event. Specialty linens and fabric swatches can be provided from our catering sales specialists; linen rental fees apply.
Service Staff: Plated meals are served using Citadel china and include professional service staff; a 20% administrative fee applies for events requiring china and servers and is based on an event two hours in length. Additional service staff is billed at $25 per hour per attendant with a minimum of four hours.
Catering Equipment: We offer a full range of catering equipment to provide a professional image while serving your event. A quote for rentalequipment can be provided for any service items not available through our department. All event equipment must be picked up at the conclusion of your event. A replacement cost charge will be assessed for any missing equipment.
Floral and Décor Services: We are happy to order, receive and handle floral and décor requests. A quote will be provided based on your décor preferences.
Pricing: Prices are subject to change based on meeting guest minimums and product availability. Prices reflect services available during normal business days in accordance with the university calendar. Please contact the sales office for pricing for events held on University holidays and breaks.
Changes and Cancellations: All changes or cancellations referring to the menu, guest count or event arrangements must be confirmed three business days prior to the event date; a revised catering event order confirms your revisions. All cancellations made with less than three business day’s notice may be charged for any food and labor that have been committed to the event. Cancellations made within 24 hours of the event will result in a charge of 100% of the total bill. If the University closes due to inclement weather, all catering events are automatically cancelled.
Sustainable and Organic Menus: We are proud of our stewardship in providing The Citadel with fresh and tasty organic and sustainable offerings. Produce is purchased regionally within season. Please discuss your menu preferences with our event specialists; a quote will be provided for a chef designed menu focusing on local, seasonal ingredients.
We look forward to serving you!